Habajee Privacy Policy — How We Protect Your Data

Habajee takes privacy seriously. We know that when you share your personal information with us — your name, your mobile number, your bKash or Nagad details — you're trusting us to handle it carefully. That trust is something we work hard to deserve every single day.

This policy applies to all personal data collected through the Habajee website, mobile app, and any communications between you and our support team. It covers data collected during registration, during gameplay, during payment processing, and during any interaction with Habajee's customer support channels.

Hab ajee collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are outlined below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Habajee collects your personal data through the following channels:

• Direct registration: When you create a Habajee account, you provide your name, mobile number, date of birth, and other registration details directly to us.
• Deposits and withdrawals: When you make a payment via bKash or Nagad, we receive transaction confirmation data from the payment provider.
• KYC verification: When we request identity verification, you submit documents directly through our secure verification portal.
• Gameplay activity: Our platform automatically records your gaming sessions, bet amounts, game choices, and session durations as part of normal platform operation.
• Device and browser data: Our servers automatically log technical data such as your IP address, device type, and browser version each time you access Habajee.
• Support interactions: When you contact our support team via live chat or email, we retain records of those conversations to help resolve your issue and improve our service.
• Cookies and tracking technologies: Habajee uses cookies and similar technologies to remember your preferences and analyse platform usage. See Section 6 for full details.

Habajee uses your personal data for the following purposes, each of which has a clear legal basis:

• Account management: To create, maintain, and secure your Habajee account and verify your identity.
• Payment processing: To process your deposits and withdrawals via bKash and Nagad, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply any responsible gaming tools you have requested, such as deposit limits or self-exclusion.
• Platform improvement: To analyse how players use Habajee so we can improve game selection, performance, and user experience.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.
• Marketing communications: To send you promotional offers and updates about Habajee, but only if you have opted in to receive them. You can opt out at any time.

Habajee does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: We share necessary payment data with bKash and Nagad to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When KYC verification is required, we may share your submitted documents with a third-party identity verification service. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention services: We may share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and all players.
• Legal authorities: Habajee may disclose your personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of Habajee's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases of data sharing, Habajee takes reasonable steps to ensure that the receiving party handles your data securely and in accordance with applicable privacy standards. We do not share your data with advertisers, data brokers, or any party for commercial marketing purposes.

Habajee uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies Habajee uses are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like deposits and game loading. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate Habajee — which pages are most visited, where players spend the most time, and where they encounter issues. This data is aggregated and anonymised.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Habajee platform. For most players, the default browser cookie settings work fine with Habajee.

Habajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Habajee's servers.
• Encrypted storage of sensitive data, including payment information and identity documents.
• Access controls that restrict which Habajee staff members can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Secure, access-controlled data centres with physical security measures.
• Staff training on data protection and privacy best practices.

While Habajee takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login credentials, and contact us immediately if you suspect any unauthorised access to your account.

Habajee retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal and regulatory obligations. Specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the interaction, to assist with dispute resolution and service improvement.
• Technical and usage data: Typically retained for 12 to 24 months, after which it is aggregated or anonymised for analytical purposes.
• Marketing preferences: Retained until you opt out or request deletion, whichever comes first.

When personal data is no longer required, Habajee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

As a Habajee player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 30 days.

• Right of access: You can request a copy of the personal data Habajee holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that Habajee delete your personal data, subject to our legal retention obligations. We cannot delete data that we are legally required to retain.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Habajee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account and provided personal data, we will immediately close the account and delete all associated personal data.

If you are a parent or guardian and believe that a minor in your care has registered a Habajee account, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

Habajee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this policy periodically so you stay informed about how Habajee protects your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Habajee handles your personal data, please get in touch with our team. We're here to help and will respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the Habajee platform and app
• Support Page: habajee.club/support

For data rights requests specifically, please use the subject line "Data Rights Request" in your email so our team can route it to the right person quickly.